Getting the Most Out Of Your Mediation

Achieving the Best Results from Family Mediation

  • 25+ Years Family Law & Mediation Experience

  • Strong Negotiation & Family Court Representation
  • Accredited Mediator & Family Dispute Resolution Practitioner
  • Over 85% of matters resolved without going to court
  • Consistently 5-Star Rated by Clients
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    About the Author: Ashma Arora
    Achieving the Best Results from Family Mediation 1
    Ashma Arora is the Principal Lawyer at Arora Legal, a Brisbane-based family law firm. With over 25 years’ experience across Australia and the UK, she specialises in parenting matters, complex property settlements, and family law mediation, helping clients resolve disputes efficiently and with clarity.
    Reading Time: 10 minutes

    Achieving the Best Results from Family Mediation

    The thought of going to mediation can bring a range of emotions. You might feel nervous. You might feel excited. You might feel a sense of relief knowing there is now a real opportunity for you to discuss your parenting arrangements with your ex-partner in a safe, respectful environment.

    In mediation, you are assisted by a mediator who will help you determine what is best for your children. Your mediator is a sounding board helping you navigate the issues causing conflict.

    Your mediator will not give you any legal advice but can provide legal information to assist your decision making. Your mediator will offer perspective, will encourage you to negotiate and consider realistic options whilst focusing on your child’s future rather than going over past conflict with your ex-partner.

    Sometimes the thought of being in mediation with your ex-partner can be overwhelming, and this is normal. But remember, it’s an excellent opportunity to come together to work out what is best for your children. It’s an opportunity to improve your communication – and whether you like it or not, you’ll have to do that until the kids are 18 years old!

    So, what can YOU do to get the best out of your mediation? Those who follow our 6 top tips have a better chance of a successful outcome.

    1. Get Legal Advice

    If you can, get some legal advice before you come to mediation. You should have a good idea about what a judge might say about your situation if the matter went to court. Legal advice can help you come to mediation with realistic expectations. It can help you be more confident that you’re not dismissing reasonable solutions.

    A lawyer will tell you what your legal costs are likely to be and how long it will take to get a judge’s decision. All too often, we hear, “well, if s/he won’t agree, I’ll go to court”. Easier said than done.

    We all know that going to court is expensive, time-consuming, and stressful. If you go to court, do you have the financial resources to pay up to $50k plus on lawyer’s fees? Do you have the time to invest in what is likely to be an emotionally draining experience? Will you be able to live with a decision imposed by a Judge that you might not necessarily agree with? Think about this carefully.

    Many private lawyers offer fixed-fee legal advice. However, if you need a lawyer, we have teamed up with affordable and experienced family lawyers who can help – just ask.

    2. Understand Child Development

    When making child-focused agreements, you need to understand how your child develops physically, psychologically, and emotionally. Having unreasonable and unrealistic expectations of your children is stressful and damaging to them. When you understand child development, you can make a real difference with their learning, development, and emotional wellbeing.

    Your parenting arrangements need to reflect your children’s age, stage of development and accommodate for their growth. For example, the arrangements that you make for your infant will look quite different for your 8-year-old.

    If you have more than one child with your ex-partner, you’ll need to be flexible to ensure that your parenting arrangements are suitable for each of your child’s age and development.

    To help you understand child development and the impact parental conflict can have on your children, we recommend that you read this free online resource: Because Its For The Kids.

    Included at the bottom are links to various videos that help explain how conflict affects children from their perspective. It certainly makes powerful viewing and is a must-watch for all parents.

    3. Be Realistic

    Being a parent is hard, but life as a single parent is harder still. Juggling everyday demands, dealing with unforeseen challenges, and following parenting agreements can be difficult. Be realistic about what you can both achieve. For example, don’t insist on having your children on a week about basis if you need to get to work and can’t drop or pick up your child from school on time– it’s neither practicable nor realistic.

    4. It’s Quality NOT Quantity

    It’s not uncommon for parents to argue about the amount of time they spend with their children. However, arguing over the number of days/nights or percentage of time is exhausting and ultimately futile. Whether your children spend four nights or seven with you, they will not look back on their childhood and count the number of nights spent.

    Instead, your child is far more likely to remember the quality time they spent being with each of you, for example, taking a walk, camping, reading, going to the park etc. Think quality rather than quantity.

    5. Communicate

    One of the main reason’s parents come to mediation is that they cannot communicate with one another. Somewhere along the line, communication has broken down.

    Think about what your communication is like with your ex-partner. Is it where you would like it to be? If it’s not, using the following tips in and out of mediation can improve communication and enhance your co-parenting relationship.

    • Listen: Taking turns to speak with your ex-partner will help you hear, understand, and consider what your ex-partner says before you respond.Take turns to speak in the same way you would with a work colleague, for example.
    • “I” Statements: When you use “I” statements rather than “you” statements, you create accountability for your feelings. For example, “I get annoyed when you are late for pick-ups” instead of “you’re always late”. The “you” statement implies blame and invites resentment and defensiveness.
    • Take Responsibility: If you have made a mistake, take responsibility, and apologise. When you acknowledge that mistakes have been made, you increase credibility and diffuse a situation. When you don’t acknowledge your mistakes (and yes, we all make them!), this is likely to frustrate your ex-partner and reduce the chances of a successful mediation.
    • Compliment your Ex-Partner: We all like to be appreciated. Where warranted, complimenting your ex-partner on the good things is powerful and can improve communication.
    • Communication Tools: Identify how you will communicate with your ex-partner that will help reduce the conflict. For example, will you use text messaging, email, or a parenting app? Perhaps any one of the above options could be a starting point to building up direct phone contact? Whatever method of communication you choose, do not use your child as a messenger.

    6. Look After Yourself

    Conflict is mentally exhausting. It consumes your everyday thoughts and is challenging for many. Take time to relieve some of the anxiety that you may be experiencing and come to mediation relaxed and with a clear mind. If you’re struggling to cope, we can provide referrals for support if you’re unsure where to turn.

    Once you’re in mediation, it is normal to feel nervous about how the session will pan out. If you feel overwhelmed, you can always ask the mediator for a break or speak to the mediator privately.

    And finally, it’s important to remember that your parenting arrangements should be child-focused and not self-focused. It’s not about what is “fair” for each of you. So be willing to compromise, come with an open mind and let the magic of mediation begin!

    At Arora Legal, we offer a range of fixed-fee legal & mediation services to help parents reach parenting agreements – without going to court. To find out more, BOOK or call (07) 2142 2727 for your free 15-minute consultation with an Accredited Mediator and Family Dispute Resolution Practitioner.

    This publication is for information only and is not legal advice. You should obtain advice that is specific to your circumstances and not rely on this publication. If there are any issues you would like us to advise you on arising from this publication, please contact Arora Legal Family Lawyers & Mediators.

    Additional Resources

    Produced for the Family Court and developed to educate Parents, it features families as they work through family separation and divorce conflicts.

    “Daisy Through The Looking Glass” shows, in a reverse chronology, the tale of Dave and Maggie, who have a child, Daisy. Both full of regret and sadness, Maggie and Dave meet 20 years after a court case in which Dave was refused contact with Daisy.

    See Why We’re Brisbane’s Trusted Family Lawyers

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    S Jet Mehta
    7 October 2026
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    First in person consultant was very supportive, listened to my needs and provided me the best next steps needed before moving forward to the next stage. Would recommend Arora Legal Family Lawyers & Mediators to anyone looking for support in difficult times.
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    JLN
    1 October 2026
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    Absolutely fantastic to deal with, very helpful, cost affordable, kept me calm during a very rough proceeding. I can not say enough good things for the help I got from Ashma.
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    P W
    22 September 2026
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    I had my initial consultation with Ashma at Arora Legal and was really impressed. She's professional, thoughtful, easygoing, and made a stressful situation feel much more manageable. When an urgent matter came up that she wasn't able to take on due to a scheduling conflict, she was upfront about it straight away and kindly referred me to other firms who could help, rather than leaving me stuck. She also handled the wrap-up of my file and refund promptly and professionally. I really appreciated her honesty and care throughout, and would recommend her to anyone looking for a family lawyer.
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    Kaveh Karooie
    27 August 2026
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    She was ontime, very informative & attentive to all my enquiries. Had all the answers to my questions & offered her expert advise on my legal and personal concerns.
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    Amandeep Kaur
    24 August 2026
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    Rhiannon
    20 August 2026
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    I am very grateful for the support and guidance from Ashma and Noel throughout my complex separation. I appreciated how they took time to explain the processes and answer my many questions. I would highly recommend Arora Legal for anyone needing a compassionate and knowledgeable family lawyer
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    Neelam Bhalla profile picture
    Neelam Bhalla
    31 July 2026
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    Going through a property settlement was something I found really stressful, but having such an experienced family lawyer made all the difference. From the very beginning, they were responsive, approachable, and took the time to explain everything in a way that was easy to understand. I never once felt silly for asking questions, and they were always patient and happy to talk me through the process. Their advice, timing, and strategy were spot on, and it was clear they knew exactly how to achieve the best possible outcome. I’m incredibly grateful for their support and professionalism throughout the entire process. I couldn’t be happier with the outcome and would highly recommend them to anyone looking for a knowledgeable, compassionate, and highly experienced family lawyer.
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    Dan Drew
    22 July 2026
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    I found yo be caring and very helpful
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    Brisbane Translation
    2 April 2026
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    Diya J
    23 January 2026
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    Amazing service from Ashma. Proactive, friendly, knowledgeable and a great person. I had a great outcome, despite challenging circumstances . Highly recommend.
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    Toby Williams
    6 January 2026
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    rahul Kumar profile picture
    rahul Kumar
    24 October 2025
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    I spoke with Ms Arora today and the only one lawyer in Brisbane that spent time, heard me, advised without even a single dollar spent. She was very humble, understanding, empathetic, and thorough in explaining what could be the factors involved in first DV matter, what they actually mean, what choices I had and what could lead to further scenarios (explained very well). I am grateful to find such human beings still exist in this world. I would highly recommend anyone to Arora Family Legal for any legal advice or proceedings.
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    Joanne Barson
    30 September 2025
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    We had mediation yesterday with Ashma and found her friendly, professional and would recommend her to anyone that requires mediation for a divorce
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    Shane Deacon
    16 September 2025
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    Arora Legal came highly recommended and Ashma absolutely lived up to it. From the start, she took the time to understand my situation and gave clear, practical advice. Her in-depth experience and knowledge were obvious, and her strategic approach meant we were always a step ahead. I really valued working directly with Ashma herself, not being passed off to a junior, and her personal approach gave me a lot of confidence. Thanks to her guidance, I achieved a great outcome in my property settlement.”
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    Jennifer Taylor profile picture
    Jennifer Taylor
    27 August 2025
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    Family Law is a complex, emotional and sensitive area for any person to encounter - hopefully not to often in your life. Ashma's incredible gift to balance empathy, sensitivity and expertise in this area provided me with advice and representation that supported my family through one of the most challenging periods of our lives. This advice was invaluable in us reaching the best outcome for my family, in the most effective way. Thank you Ashma, I will forever be grateful for your guidance and advice, as a Lawyer and an authentic, caring individual - truly grateful to have had you by my side for this period.
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    Vanish Laser
    8 July 2025
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    Highly recommend this place. Ashma provides great knowledge and assistance in mediation and family law matters. Thank you
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    JMV Development UK Ltd
    25 June 2025
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    Honestly, I was nervous about getting lawyers involved, but I’m really glad I did. From the start, they were easy to talk to, really listened, and made sure I understood what was going on. It was a pretty stressful situation, but they stayed calm and helped me look at things strategically, which really helped me feel more in control. They didn’t overcomplicate anything — just gave clear, straightforward advice. In the end, the result was better than I expected. I felt like Ashma and her team genuinely had my back the whole way through. If you’re unsure about whether to take that first step, I’d say go for it — it was absolutely worth it.
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    May Ryan
    20 June 2025
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    Thank you Ms Noel and Ms Ashma so very much for looking after me and I feel your kindness and empathy towards your client.
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    Sam Ali
    19 June 2025
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    Always professional and highly recommended - Ask for Ashma if you need a compassionate and happy mediator. Best of luck to whoever's reading this! Remember, great things come to those who give it an honest go.
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    Sunny Dehiri profile picture
    Sunny Dehiri
    18 June 2025
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    I had a complicated international matter involving property and financial issues across different countries. From the start, Ashma was calm, knowledgeable and easy to work with. She clearly understood how to manage the legal differences between jurisdictions and coordinated well with overseas lawyers, which gave me real peace of mind. What stood out was how clearly everything was explained — no jargon, just practical advice and genuine support. It was a stressful situation, but the professionalism and empathy from Ashma and her team made a big difference. I’d confidently recommend them to anyone dealing with international property matters.
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    Lauren Turner
    10 June 2025
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    Ashma is calm, professional, and a great listener. She creates a space where there’s no judgment and handles everything with kindness. Highly recommend her for mediation.
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    Liz Keyte
    5 February 2025
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    I engaged in the services of Arora Legal to navigate my financial separation. Ashma, who handled my case was extremely proactive and professional. I found her experience, advice and procedural knowledge to be on point. I would highly recommend engaging with the services of Arora Legal!
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    Scott Hile
    10 December 2024
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    Tyrone Fernandez
    15 November 2024
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    Ashma was very helpful during a difficult situation. Arora Legal were extremely professional and honest from day one regarding the expected outcomes. Highly recommended. Thank you!
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    Alys
    28 October 2024
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    Ashma was amazing. Such an advocate for me and a brilliant person to have in your corner. The amount of research she did to help with my case was astonishing and definitely, it seemed, unexpected by her opposition. Would not hesitate to recommend Ashma to anyone going through family law troubles.
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    Mark Mackay
    10 October 2024
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    Ashma was great to have as a mediator, she was friendly and made the process easy. She was able to explore the key issues but also move the conversation along when it needed to be.
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    Dave Carroll
    26 July 2024
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    Ashma is very knowledgeable and understanding of difficult situations and provided that one tells her the actual facts then her job is made easier to understand and help her to advise as to what would be the best outcome for all parties.
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    Rosyln York
    7 July 2024
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    Very helpful
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    Trevor Rose
    3 June 2024
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    Ashma conducted a face to face mediation session for us and was very professional and empathetic to everyone involved. We ended up getting a really good result with a quick turn around. Hopefully we won't be back but if we do require it then we wouldn't hesitate to use Arora Legal Family Lawyers & Mediators again.
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    Caroline Meredith
    2 May 2024
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    I have used the wonderful services of Arora Legal Family Lawyers & Mediators for over a year now. Ashma has helped me through an immensely drawn out process. She works to get a solution that will not cost the earth but is still very thorough in her approach. She is naturally a very kind and reassuring person - we have had a few giggles along the way. She is so very professional but so very personable. I would recommend using Arora Lawyers for your family legal needs.
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    Sara Jovic
    30 April 2024
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    Ashma and her team where extremely helpful during my time of separation,She is extremely knowledgeable and kind and has made this a smooth process from a legal stance. Her main goal is find a resolution that not only is cost effective, but also to settle out of court not only listening to my needs but also what is best for the family overall when things can get narrow sighted and messy. I highly recommend her services either it be having a mediator or a lawyer, you will not go wrong with this choice. Thank you again for all the help and support during this time, you are an amazing legal eagle!
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    Suzanne Tidswell
    12 January 2024
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    Ashma at Arora Legal Family Lawyers and Mediators, was able to help me navigate through what could have been a very trick legal situation. Her knowledge of the law and her ability to advocate for me as a client, led to a prompt and highly satisfactory outcome. She showed genuine care and warmth and I found her very relatable and easy to talk to. I would highly recommend this Law Firm's services.
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    Sarah Mason
    27 November 2023
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    Ashma is an absolute GEM! Clear, concise, knowledgeable and just an all round lovely person to deal with. She took a massive weight off my shoulders at I time when I needed it most. I cannot recommend her skills enough!
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    Annie Vang
    25 July 2023
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    Ashma was amazing! Straight forward and to the point. Very fast, professional and responsive!
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    Michelle
    3 July 2023
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    I was invited to attend mediation, from a client engaged by Arora Legal. I found Ashma Arora to be very supportive and kept the mediation process moving, without getting stuck on issues /unrealistic expectations. I am extremely happy with the end result. At each part of the mediation both myself and son were respected and strong consideration provided from the intake session. Resulting in a shuttle process to ensure I wouldn't see the otherside in person. The rights of a child were always the forefront of each request / concern raised.
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    Maurice Moran
    29 June 2023
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    Stevie Green
    14 June 2023
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    Would highly recommend Arora legal so nice was always helpful and understanding to my situation thanks again ash
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    Liquid Sofa
    26 April 2023
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    Arora Legal made my process very easy. There were attentive and took the time to listen to me. I would recommend them.
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    Lockhart Beecham
    24 March 2023
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    Ashma was great to deal with every step of the way and was always professional and easy to deal with. Highly recommended. Thank you again.
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    Anthony Pedley
    14 March 2023
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    Hollie Johnson profile picture
    Hollie Johnson
    17 November 2022
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    Ms. Arora was very professional and kind. Her integrity was noticeable and her sincerity quite appreciated even when my values have been disregarded by the opposition. I felt very supported and heard, and represented. I will call on this firm in future should need arise. Please reach out if you need mediation, or legal assistance, with confidence in their practice.
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    Clive Hueb profile picture
    Clive Hueb
    15 January 2022
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    We can confidently say that by deciding to use Arora Legal Family Lawyers and Mediators you will have made the right choice and need look no further! Ashma is extremely knowledgeable, confident and competent in all areas of family law. When we first met Ashma, we felt immediately at ease and comfortable. It felt as though we had known her for years! She is approachable and personable. She's got a fantastic sense of humour but at the same time remains extremely professional. Ashma is reliable and has a high level of integrity. She is responsive and will always keep her clients up-to-date providing all available options so that clients are fully informed and feel confident that they will be making the best decisions for their personal set of circumstances. We can highly recommend Ashma and Arora Legal Family Lawyers and Mediators.
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    David Sawtell profile picture
    David Sawtell
    11 September 2021
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    Ashma is completely professional with a positive attitude towards achieving results that are in the best interest of all parties. Extremely well spoken which absolutely helps with the way communication is conducted. I would highly recommend this organisation if you are after cost effective results.
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    Cara Hunter profile picture
    Cara Hunter
    29 July 2021
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    Ashma provided an excellent service, organising our Wills and Power of Attorney. She is so efficient and informative, making the process so easy at really reasonable prices. Ashma’s prompt communication made the process so quick and simple. It’s a huge weight off our minds that we have this all in place. We wouldn’t hesitate to recommend her and use Arora Legal Family Lawyers again.
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    Zineta De Beer
    14 June 2021
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    Ashma was very prompt and professional with my matter. Appreciate her and the team for her assistance.
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    Warren Cheesman profile picture
    Warren Cheesman
    27 February 2021
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    We experienced prompt and professional assistance from Arora Legal, which was highly efficient in helping us work through what had become a complicated process. Thanks very much for your help, Ashma
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    Varun Mahajan profile picture
    Varun Mahajan
    5 January 2021
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    I was recommended to see Ashma Arora and I am really glad I did. I received prompt service and sensible clear advice. She told me what I needed to do to keep my fees down. Working together, we achieved a good result in a short space of time. Very happy with this firm and I would highly recommend.
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    Jane Sheridan Booty
    4 August 2020
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    Highly recommend the services of Arora Legal. I found Ashma to be highly knowledgeable, clear and very practical with advice she provided. Certainly feel like a weight has been lifted off my shoulders! Thank you so much.

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